Effective date: October 30, 2026
These Terms of Use (“Terms”) govern your use of cordovahealth.co, Cordova’s member-facing platforms and community features, and memberships offered by Cordova Health Collective, Inc. (“Cordova,” “we,” “us,” or “our”), except where a separate agreement expressly governs a particular service.
Please review these Terms before enrolling. The membership description and payment disclosures presented at enrollment identify the services you purchase, the price, and the billing and renewal period. We will ask you to accept these Terms and separately authorize recurring billing before recurring charges begin.
Membership services are currently offered only to eligible members in Nevada, age 18 and older.
Memberships are available to adults age 18 and older who can enter into a binding agreement
You must provide accurate information about your identity, location, health history, and payment details and keep it current. Do not seek services for another person using your account.
For telehealth care, you must accurately disclose your physical location at each encounter. Under Cordova’s current service model, you must be physically in Nevada when receiving clinical telehealth services through the program. If you travel outside Nevada, contact your care team before requesting care; a Nevada residence does not establish eligibility for care while you are elsewhere.
Enrollment does not guarantee that every service is clinically appropriate for you. A licensed provider may recommend in-person evaluation, specialty care, or another level of care.
Your selected plan describes the services and benefits included in your membership. Services not included in that plan may require an additional purchase, disclosed before you agree to it.
Clinical services are provided by appropriately licensed professionals acting within their authorized scope of practice and exercising their independent clinical judgment. Nonclinical staff and coaches do not diagnose, prescribe, or perform services requiring a professional license they do not hold.
Administrative role, and how members are informed of the provider responsible for their care.]
A clinician determines whether a test, treatment, referral, or prescription is appropriate. Payment does not guarantee a particular test, prescription, diagnosis, result, or provider assignment.
General website articles, educational materials, and community discussions are informational and do not replace individualized advice from your licensed provider. Visiting the public website or joining a waitlist does not by itself establish a provider-patient relationship.
These Terms do not replace clinical informed consent, telehealth consent, or other consents required for particular services. Clinical decisions remain subject to professional standards and applicable law.
Cordova is not an emergency service. If you are experiencing a medical emergency, call 911 or go to the nearest emergency department.
Do not use website forms, community posts, email, text messages, or portal messages for emergencies or matters requiring an immediate response.
Follow your clinician’s instructions for time-sensitive results and follow-up. Do not assume a message has been reviewed simply because you submitted it.
You may begin signup on our website and complete enrollment and payment through the electronic health record platform used for your membership (“member portal”).
Keep your login credentials confidential and notify us promptly if you suspect unauthorized account access. Use accurate contact details so we can reach you about your membership and care.
You are responsible for having a compatible device and internet connection. If a technical problem interrupts a clinical visit, follow the provider’s instructions for reconnecting or arranging appropriate follow-up.
Participation requires respectful communication with staff, clinicians, and other members. You must not harass others, impersonate another person, submit fraudulent information, interfere with systems, or access information you are not authorized to view.
Your membership price, billing frequency, and renewal period are disclosed before payment through the member portal. There is no minimum membership commitment beyond the period you purchase.
After you expressly authorize recurring billing during enrollment, your membership automatically renews for successive membership periods unless you cancel automatic renewal. You authorize the disclosed recurring membership charge to your selected payment method for each renewal period.
Your payment schedule and your membership period must be clearly identified at enrollment. A billing installment must not be described as a month-to-month membership if it is part of a longer purchased term.
You are responsible for keeping payment information current. We may contact you about unsuccessful payments and suspend unpaid membership benefits consistent with applicable law and any clinical continuity obligations. We do not impose undisclosed collection, late-payment, or cancellation fees.
You may cancel automatic renewal through your member portal.
To avoid your next renewal charge, you must cancel automatic renewal through your member portal at least 24 hours before your scheduled renewal date and time. Renewal times and cancellation deadlines are measured in Pacific Time (PST or PDT, as applicable).
After cancellation, you will retain access through the end of your paid membership period. Payments are nonrefundable except as required by law.
Cancellation stops future automatic renewals once it takes effect. You retain access to the membership benefits you purchased through the end of the period you have already paid for, subject to these Terms and clinical appropriateness.
Canceling renewal does not require a minimum number of additional membership periods. A cancellation request received after a renewal has occurred does not itself reverse that renewal charge, subject to applicable law and correction of billing errors.
If you cannot access the cancellation feature, contact [email protected] for assistance. Unsubscribing from marketing communications does not cancel your membership. Cancellation does not eliminate your right to obtain health records under applicable law.
Membership payments are nonrefundable except as required by applicable law. We do not provide prorated refunds for partially used membership periods or unused membership services.
Canceling automatic renewal does not refund a previous payment. You may continue using your purchased membership benefits through the end of the paid period.
This policy does not authorize charges after an effective cancellation or limit your rights concerning unauthorized, duplicate, or incorrect charges. Contact us promptly about a billing error so we can investigate and correct it.
If Cordova terminates or cannot provide paid services, we will address unprovided services and any refund or other remedy required by applicable law. The no-refund policy does not waive those rights.
Laboratory testing, prescriptions, supplements, consultations, and other products or services may be included in your plan or separately charged, as disclosed before purchase. We will identify separate charges before you agree to them.
A Cordova membership is not health insurance and does not replace health insurance coverage.
Cordova memberships and services are self-pay. Cordova does not accept or bill health insurance. Payment is your responsibility. Any third-party purchase terms must be disclosed before the purchase. Those terms do not remove Cordova’s own obligations.
We will give advance notice of changes to renewal prices or material membership benefits, including the effective date and how to cancel before the change applies.
Changes will not retroactively increase the price of a membership period already purchased. We will obtain additional consent where required by law.
If you do not wish to renew on the new terms, cancel according to the disclosed procedure. Material reductions affecting an already paid period will be addressed consistently with the purchased benefits and applicable law.
Results vary by individual. We do not guarantee a particular health outcome, change in laboratory values, weight change, or other result.
Testing and telehealth have limitations. A test may require recollection or further evaluation, and a remote visit may not be appropriate for every concern. Your clinician will explain relevant limitations and alternatives as appropriate.
Do not start, stop, or change medication or other prescribed treatment solely because of general website content or a community discussion.
If products or supplements are offered, review their instructions and discuss relevant risks and interactions with your clinician.
Our Privacy Policy describes our handling of personal information. Use of the member portal is also subject to any applicable platform terms presented to you. Platform terms do not replace Cordova’s own obligations to you.
We send administrative communications about enrollment, appointments, billing, and membership changes through the contact methods you provide, subject to applicable law and communication preferences.
Marketing text messages require separate consent where required by law. Agreeing to these Terms is not by itself consent to marketing texts.
If you participate in a member community, information you post may be visible to other participants. Do not disclose another person’s private information or post unlawful, abusive, or infringing content. Community discussions are not a substitute for clinical care.
You retain ownership of content you submit. You give Cordova only the permission reasonably needed to host, display to your selected audience, and administer that content as part of the service, subject to applicable privacy rights.
This permission does not authorize using your health information, photographs, or statements in advertising or testimonials without any separate permission required by law.
Cordova and its licensors retain rights in their website materials, branding, software, and educational content. You may use materials made available to you for your personal, noncommercial purposes. Do not reproduce or sell them without permission, except as permitted by law.
These restrictions do not limit your lawful access to or use of your own information or health records, your ability to give an honest review, or your right to report a concern.
We may link to independently operated websites or use third-party platforms, laboratories, and other providers. Their services may have separate terms and notices. We remain responsible for obligations that applicable law places on Cordova.
Website and portal access may occasionally be interrupted for maintenance or technical reasons. We will communicate about material interruptions as appropriate and arrange clinical follow-up when required.
Nothing in these Terms guarantees uninterrupted technical access, but a technical interruption does not excuse mandatory clinical, privacy, consumer, or payment obligations.
We may suspend or terminate access for material violations of these Terms, fraud, nonpayment, unlawful conduct, or conduct that threatens people or system security, subject to applicable law.
Where reasonably practicable, we will provide notice and an opportunity to address the issue. Immediate restrictions may be necessary in some circumstances.
Termination or restriction of clinical services is subject to professional obligations, including appropriate notice, continuity arrangements, and access to records where required. These Terms do not authorize patient abandonment.
If we end paid membership benefits before the end of a purchased period, we will address any refund or other remedy required by law. Amounts validly owed for prior purchases remain payable.
Public website content is provided for general information. We do not promise that every item of website content is complete, current, or free from error.
Nothing in these Terms disclaims the applicable professional standard of care or waives rights or remedies that cannot lawfully be waived. These Terms do not release Cordova or a clinician from liability for professional negligence, fraud, gross negligence, willful misconduct, or other
Please contact [email protected] about questions, billing concerns, or complaints. We welcome the opportunity to resolve concerns, but contacting us is not a prerequisite to exercising a legal right or making a regulatory complaint.
These Terms are governed by Nevada law, except to the extent controlling federal law applies. Any court proceeding must be brought in a court with lawful jurisdiction and venue.
These Terms do not require mandatory arbitration or waive class proceedings or a jury trial.
Nothing in these Terms prevents you from contacting a licensing board, government agency, or other authority.
We may update these Terms. We will post an updated effective date and provide advance notice of material changes affecting your membership. We will request new acceptance where required.
Updates do not retroactively change a completed purchase or eliminate rights that arose before the update. Price changes and cancellation rights are addressed in the sections above.
Plan-specific enrollment disclosures govern the particular price, services, and membership period purchased. Clinical consents govern the relevant clinical consent matters, and applicable privacy notices govern privacy practices.
If a provision is unenforceable, the remaining provisions continue to apply to the extent permitted by law.
Cordova Health Collective, Inc.
Email: [email protected]
Mailing address: 122 Ridge Street, Suite 1A, Reno, NV 89501
